TERMS & CONDITIONS  * - ABOUT THIS DOCUMENT * - Please read these terms carefully  

2 Changes 
 
We may change these sale conditions at any time, and any changes will take effect on the date they are posted on our web site. Those changes will not affect any orders you submitted before the change. 
 
3 ABOUT Instra Textiles 
 
Instra Textiles is a company that is growing every day with 30 years of experience registered in England-Leicester, Company address is 37 Equity Road, Leicester, Le3 0AS. 
 
4 Your order 
 
Your order to us is your offer to purchase the goods on these sale conditions, subject to our acceptance. 
 
5 Acceptance of your order 
 
Your order is accepted, and the contract is made, when we send you an e-mail acknowledging or otherwise confirming receipt of your order, or if we do not send such an e-mail, when we despatch the goods or the first instalment of the goods to you. 
 
 
6 Declining your order 
 
If we decline your order for any reason we will normally e-mail or telephone you to inform you, and give you our reasons. We will not normally accept any order until we have received pre-payment in full of the price, delivery charges, VAT and other amounts payable in respect of the order. Other reasons may include that the price, offer, or product has changed or because any of the goods you have ordered are not available. 
 
7 Sale & Purchase 
 
On acceptance of your order, we agree to sell to you and you agree to purchase from us the goods specified in the contract documents. 
 
 
8 Charges & VAT 
 
You agree to pay the price, delivery charges and other charges stated in the ordering web pages, in accordance with the terms of the contract. The price, delivery charges and all other amounts payable under the contract are exclusive of VAT which we will charge in addition at the rate applicable and which shall be payable at the same time as the amount on which it is charged. 
 
Any orders made by overseas customers are not able to claim VAT refunds on deliveries to a UK address. 
9 Payment Terms 
 
Payment of the price, delivery charges, and all other fees must be made with your order or by phone within 48 hours after order. 
- UK Payments 
For UK and Ireland customers we accept payments on line via Worldpay Ltd and PayPal, by bank transfers and by phone with most debit and credit cards. (there is a 2% surcharge on all payments made by PayPal and credit cards) payment by phone are deducted when we process your order. 
 
10 Delivery Address 
 
Delivery will be to the delivery address selected or provided by you in the ordering web pages. If no address was selected, then delivery will to the billing address you provided. 
- Delivery Days 
We deliver on Monday to Friday excluding public and bank holidays, between 8am and 6pm. Saturday delivery available to UK mainland only at an extra charge between 8 am and 12 pm. If you order after 1.00 pm, please calculate your delivery time as if your order had been placed the following working day. 
- Delivery Timescales 
We will use reasonable efforts to deliver the goods by the delivery dates or within the delivery timescales stated. However, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. 
- Failure to Receive the Goods 
If delivery is attempted within our stated delivery hours and you are not present to collect the goods, and redelivery has to be arranged then we may charge you for any costs incurred. 
- Delivery Note 
All deliveries must be signed for before our carrier will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights 
- RETURNS POLICY 
If you wish to cancel an order you must inform us in writing within 7 days from the day the order was placed, if the order is cancelled before being shipped then you shall be refunded the price of the goods and the delivery charges. If the order has already been shipped when you cancel it you must return the goods within 14 days from when the order was placed undamaged and in the original packaging, this will be at your own cost. We will not cover the costs for returning the item nor will we refund the original delivery costs. 
 
- If you wish to return any goods you need to first inform us via email to Keelstone91@gmail.com, once contact has been made and an agreement has been made we will send you a returns form which you will need to include with the goods. All returns must be delivered to the following address: 
 
Returns Department 
37 Equity Road, 
Leicester, 
Le3 0AS. 
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